Refund and Exchange Policy

Refund and Exchange Policy

Ali Bird Cage strive to provide you with the best online shopping experience possible. As part of our commitment to customer satisfaction, we have formulated a clear and transparent Refund and Exchange Policy to ensure that your rights as a valued customer are protected. Please take a moment to familiarize yourself with our policy outlined below:

1. Refund Policy:

At Ali Bird Cage we understand that sometimes things may not go as expected. Therefore, we offer a hassle-free refund policy to ensure your peace of mind:

• Valid Reasons for Refund: We accept refund requests for the following reasons:

• Received damaged or defective items.
• Incorrect items delivered.
• Items not as described on our website.

• Refund Process: To initiate a refund, please contact our Customer Support Team within 1 days of receiving your order. Our team will guide you through the process and provide you with a return authorization, if applicable. Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
• Refund Method: Refunds will be issued via the original payment method used during the purchase. Please allow [number of days] business days for the refunded amount to reflect in your account.

2. Exchange Policy:

We understand that sometimes you may need to exchange an item for a different size, color, or style. Our Exchange Policy is designed to make this process as smooth as possible:

• Eligibility for Exchange: You may request an exchange if you received an incorrect item, a damaged or defective item, or if you simply wish to exchange it for a different size, color, or style.
• Exchange Procedure: To initiate an exchange, please contact our Customer Support Team within 1 to 2 working days of receiving your order. We will guide you through the exchange process and provide you with a return authorization, if applicable. Once we receive the returned item and verify their condition, we will process the exchange and ship out the replacement item(s) promptly.
• Exchange Shipping: The cost of shipping for exchanges due to incorrect items, damaged or defective items, or our error will be covered by Ali Bird Cage. However, for exchanges due to customer preference (e.g., size, color, style), the customer may be responsible for return shipping costs.

3. Conditions for Refund and Exchange:

• Item Condition: To be eligible for a refund or exchange, the item must be unused, unworn, unwashed, and in the same condition as received, with all original tags and packaging intact.
• Time Limit: All refund and exchange requests must be made within 1 to 2 working days of receiving the order.
• Proof of Purchase: A proof of purchase (order number, receipt, or invoice) is required for all refund and exchange requests.
• Final Sale Items: Items marked as “Final Sale” are not eligible for refunds or exchanges unless they are deemed faulty or defective.

4. Contact Us:

If you have any questions or concerns regarding our Refund and Exchange Policy, or if you need assistance with a refund or exchange, please don’t hesitate to contact our Customer Support Team. You can reach us via whatsappor through our customer support panel on the website.

Thank you for shopping with Ali Bird Cage .  We appreciate your trust and support.

Ali Bird Cage Team